Delivery and Shipping Information

Last Updated: 01/Feb/2024

Welcome to PenoMart! We want to ensure a smooth and enjoyable shopping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.

1. Shipping Methods

At PenoMart.co.uk, we offer the Standard Shipping method:

• Standard Shipping: Our standard shipping option typically takes 5-10 business days for delivery within the contiguous United Kingdom. Please note that delivery times may vary based on your location and the shipping method chosen.

2. Shipping Rates

Free Shipping on All orders.

3. Order Processing

• Orders are typically processed and shipped within 1-2 business days from the date of purchase. However, please allow for extra processing time during peak holiday seasons.

4. Order Tracking

Once your order is shipped, we will provide a tracking number, which will allow you to monitor the status and location of your package. You can track your order through your PenoMart account or by using the provided tracking link.

5. Shipping Destinations

PenoMart.co.uk currently ships within the United Kingdom. We do not offer international shipping at this time. We are actively working on expanding our shipping options to include international destinations in the future.

6. Delivery

Please ensure that your shipping address is accurate and up to date. PenoMart is not responsible for orders shipped to incorrect addresses provided by the customer. Once your order has been delivered to the specified address, PenoMart will not be responsible for any lost or stolen packages.

7. Delivery Issues

If you experience any issues with the delivery of your order, such as a damaged package or missing items, please contact our customer support team within 30 days of delivery. We will work to resolve the issue promptly.

8. Shipping Holidays

PenoMart observes national holidays and may adjust shipping schedules accordingly. Please be aware that delivery times may be affected during these periods.

9. Returns and Refunds

For information on returns and refunds, please refer to our Returns and Refunds Policy on our website.

Contact Information

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.

Thank you for choosing PenoMart for your shopping needs!

Note: PenoMart.co.uk reserves the right to update or modify this shipping policy at any time. Please refer to the most recent version on our website for the latest information.