Privacy Policy

Last updated: 01/July/2024

This Privacy Policy describes how PenoMart (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://penomart.co.uk (the “Site”) owned and operated by Tecrero Technologies Ltd (Registration Number: 15447241) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view, put in your cart, or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as WooCommerce.
• Our payment processors, collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with Services, including processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating any returns and exchanges, and enabling you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Data Storage and International Transfers

Your personal information is primarily stored and processed in the United Kingdom. However, we may transfer your personal information to other countries, including but not limited to the United States, where our third-party service providers operate. By using our Services, you acknowledge that your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States, which may have different data protection rules than in your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store, see our Cookie Policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including WooCommerce, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

• Identifiers
• Customer Records
• Commercial Information
• Internet Activity

We do not use or disclose sensitive personal information to infer your characteristics.

How We Sell Personal Information

We do not “sell” information as most people would understand the term, but we do allow certain third-party advertising partners to collect information about consumers through our Services for purposes of serving ads that are more relevant, for ad campaign measurement and analytics, and for ad fraud detection and reporting. The categories of personal information disclosed in this way include:

• Identifiers
• Commercial Information
• Internet Activity

In addition, we may share any of the categories of personal information we collect with third parties for the purposes described in this Privacy Policy. The information practices of these third parties are not covered by this Privacy Policy.

How Long We Keep Your Personal Information

We retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. This means that the retention periods will vary depending on the type of data and the reason that we have the data in the first place. We will securely delete or anonymize your personal information once it is no longer required.

Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided below:

• Right to Access / Know: You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
• Right to Rectification: You have the right to have your personal information rectified if that information is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we delete your personal information, under certain conditions.
• Right to Restrict: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request the transfer of your personal information to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: You also have the right to withdraw your consent at any time when we rely on your consent to process your personal information.
• Right to Lodge a Complaint: If you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

We may need to verify your identity before responding to your request, and we will respond to your request within the time frame required under applicable data protection laws.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at:

Email: [email protected]

Address: Unit 13 Freeland Park Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA