Returns and Refund Policy
If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the “PenoMart.co.uk” website.
Return requests must be raised within 30 days for all items from the date of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] or Submit a Return request.
The customer needs to return the item via traceable delivery i.e. courier or registered post at his own expense.
Valid reasons to return an item
- The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- The delivered product is incorrect (i.e. wrong product/size/color)
- The delivered product does not fit. (i.e. size is unsuitable)
What items cannot be returned?
Items that fall in the following categories are not eligible for returns:
- Men & Women Innerwear and Swimwear
- Skincare and Haircare Items
- Perfumes and Fragrances (including Deodorants)
- Laundry and Cleaning
- Downloadable software products
- Pet Supplies
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What will happen if my return request is not approved?
If your return request is not approved we will inform you about the reason. Your product will be sent back to you without any shipping charges.
